Saturday, November 30, 2013

Technically Frustrating Weekend

Frustrating weekend from a technological standpoint.  I started to extend my WiFi signal as my AT&T Uverse modem (the HGV3800) has such a shitty WiFI range that it won't reach to the front of the house.  It also won't reach back to the guest house.  So Thursday I installed an additional Netgear WNDR4500v2 in the office to extend 2.4Ghz and add 5Ghz to the guest house and yard.  Then, it was thanksgiving and cooking the turkey called.  Next day - Friday, it was raining but I decided to complete the installation of my Sonos system.  I was getting extremely frustrated as the controller (my ipad) kept wanting to upgrade the components but the upgrade kept failing. Also, the components at the front of the house wouldn't pair up even though I installed a wired bridge up there.  Little did I know that all of this was because I was losing tons of packets on my Uverse connection.  I only figured it out Friday night when the TV kept freezing and then the DVR wouldn't reboot properly.  Continuous ping tests show big gaps of packet loss and high latency.

I called uVerse, got cut off 5 times (this is why I have a land can't do online tech support if your internet is down and you can't call them if you have VoIP, because your internet is down - which is how VoIP works.  Also, I have Sprint wireless which means that cell connectivity in my house sucks.)   After a frustrating experience just trying to reach somebody in India I was able
to get through and they are sending a tech for Saturday morning.  I finally had to force Dena to go to bed because she was getting mad because she couldn't do her homework.  No internet, hello!

Saturday morning arrives - The guy arrives at 9:15 am.  It's 11am now - he's still here.  I now have a new modem, all the connection wiring under the house is new, still dropping packets.  He just moved it from Coax to twisted pair - dropping packets. 

12:30p AT&T guy leaves - he's out of ideas.  We still have packet loss and pixelating on the TV.  So irritating.  I'm going for a hike to walk off my frustration and anger.

Update: came home tonight after a Hannukah party and tried to print something and it wouldn't work.  I pinged my router and my printer and was experiencing the same latency inside my own network!  I started unplugging things to find the culprit and discovered it was my Sonos Bridge.  Now, how do I fix that?  At least the internet and TV are fixed.

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